1. About MattchPatch

Welcome to MattchPatch. These Terms and Conditions explain how we sell products through www.mattchpatch.co.uk.

MattchPatch is operated by Matthew Chappell trading as MattchPatch, an independent UK business based in King’s Lynn, Norfolk.

Contact: team@mattchpatch.co.uk

Business address:
6 Admirals Close
King’s Lynn, Norfolk
PE30 4GN

By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.

2. Products and Descriptions

We sell printed apparel, embroidered and woven patches, PVC patches, accessories, club merchandise and other products.

We make reasonable efforts to ensure product descriptions, images, colours and sizing information are accurate.

Minor variations may occur due to manufacturing processes, garment batches and screen colour settings. This does not affect your rights where goods are faulty or not as described.

3. Printed-to-Order Products

Many MattchPatch products are printed or manufactured after an order is placed rather than held in stock.

Please check garment sizes, colours and product details carefully before ordering.

Standard catalogue products remain subject to applicable statutory cancellation rights, even where produced to order.

4. Custom and Personalised Orders

We offer bespoke patches, personalised clothing, custom merchandise and other products manufactured to individual customer specifications.

Customers are responsible for supplying accurate names, measurements, artwork and other requested information.

Products made to individual specifications or clearly personalised are generally excluded from statutory change-of-mind cancellation rights.

This exclusion does not apply where products are faulty, misdescribed or otherwise fail to meet statutory requirements.

5. Artwork, Proofs and Approval

Where artwork approval is required, we will provide a digital proof before production.

Customers should carefully check spelling, colours, positioning, dimensions and other relevant details.

Production may begin once the customer approves the final proof.

Changes requested after approval may incur additional costs or require a new production schedule. We will explain and agree any additional charges before proceeding.

Approval does not remove your statutory rights where goods are faulty or fail to match the agreed specifications.

6. Intellectual Property and Customer Artwork

Customers supplying artwork confirm that they have the necessary rights or permissions for its reproduction.

We reserve the right to refuse artwork that we reasonably believe infringes intellectual property rights or applicable law.

MattchPatch retains ownership of its original artwork, branding and designs unless otherwise agreed in writing.

Purchasing a product does not transfer copyright or reproduction rights.

7. Prices and Payments

All prices are displayed in pounds sterling (GBP) unless otherwise stated.

MattchPatch is not currently VAT registered, and VAT is not separately charged.

Any applicable delivery charges will be displayed before checkout.

Payment is required at checkout unless alternative arrangements have been agreed.

We reserve the right to correct obvious pricing errors. If an error affects an order, we will contact you and offer the opportunity to proceed at the correct price or receive a refund.

8. Orders and Acceptance

Submitting an order constitutes an offer to purchase products from MattchPatch.

An automated order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance.

We accept an order when we send confirmation of acceptance or dispatch the goods, whichever occurs first.

If we cannot fulfil an order, we will contact you and refund any payment received for the affected products.

9. Production and Delivery

Production and delivery times shown on our website are estimates unless expressly agreed as guaranteed.

Custom patches, sublimated garments and other bespoke products may require longer manufacturing periods.

We will inform customers of significant delays where reasonably possible.

Unless otherwise agreed, goods will be delivered within 30 days of the contract being formed, in accordance with applicable consumer law.

Customers retain their statutory rights where delivery is delayed or goods do not arrive.

Risk of loss or damage normally remains with MattchPatch until the goods come into the physical possession of the customer or a person nominated by them, subject to applicable law.

10. Cancellations, Returns and Refunds

Eligible online purchases normally benefit from a statutory 14-day cancellation period following receipt of the goods. Customers may also notify us of cancellation before delivery where applicable.

Customers then have a further 14 days to return eligible goods.

Products made to individual specifications or clearly personalised are generally exempt from change-of-mind cancellation rights.

Standard printed-to-order catalogue products are not automatically exempt.

We do not offer automatic size or colour exchanges. Eligible items may instead be returned under the applicable cancellation rights, and a new order placed.

For full details, please read our Refund and Returns Policy.

11. Faulty or Incorrect Goods

If goods arrive faulty, damaged, incorrectly supplied or not as described, please contact us at team@mattchpatch.co.uk.

We will address the issue in accordance with the Consumer Rights Act 2015 and other applicable legislation.

Nothing in these terms limits your statutory rights to appropriate remedies.

12. Club and Organisation Merchandise

Some products are supplied through dedicated club or organisation merchandise areas.

Access to a restricted merchandise area does not automatically establish eligibility to purchase every product displayed.

Where products are restricted to authorised members, fully patched members or other eligible individuals, customers must meet the relevant organisation’s requirements.

We may request reasonable confirmation of eligibility before fulfilling restricted orders.

Where an order cannot be fulfilled because eligibility requirements have not been met, we will notify the customer and refund the affected purchase.

13. Christmas and Gift Purchases

Our standard cancellation and returns arrangements apply throughout the year.

MattchPatch does not currently offer an extended Christmas returns period.

Purchasing an item as a gift does not automatically extend statutory cancellation rights.

14. Website Availability

We aim to keep our website accurate and available but cannot guarantee uninterrupted access.

We may update product listings, prices and website content from time to time.

Changes to these terms will not retrospectively alter contracts already formed with customers.

15. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights.

We are responsible for losses caused by our breach of contract where those losses were reasonably foreseeable, subject to applicable law.

16. Governing Law

These terms are governed by the laws of England and Wales.

Customers retain any mandatory consumer protections and rights to bring proceedings in the courts available to them under applicable law.

17. Contact Us

For enquiries about orders, products or these terms, please contact:

MattchPatch
Email: team@mattchpatch.co.uk
Website: www.mattchpatch.co.uk

Last updated: 3 November 2026